Service Inquiry
Ready to turn your memories into timeless crystal art? Our team is here to help you choose the perfect crystal shape and size for your sub-surface laser engraving. Reach out with your ideas or request a quote for custom bulk orders.
Customer Care & Peace of Mind
Shipping & Damage Support
If your crystal arrives damaged or faces transit delays, contact us within 48 hours. Please provide photos of the item and packaging; we guarantee a free replacement for any shipping-related defects.
Engraved Crystal Care
Preserve your crystal by using a soft, lint-free cloth for dusting. Avoid abrasive cleaners or harsh chemicals that could cloud the surface. Keep away from direct heat to protect the clarity of the sub-surface laser engraving.
Order Corrections
Noticed a typo in your personalization? Email us immediately. While we cannot modify a piece once the laser process begins, we are happy to assist with corrections at a discounted rate if the error was in your submission.
Questions?
How long does custom engraving take?
Most custom orders are processed and sub-surface engraved within 3-5 business days. During peak holiday seasons, processing may take up to 7-10 business days for guaranteed quality.
What types of photos work best for 3D engraving?
High-contrast photos with a clear subject work best. We recommend using original digital files rather than screenshots. Our designers can optimize most images for the laser process.
Do you offer international shipping?
Yes, we ship our crystals worldwide. International orders typically arrive within 10-15 business days depending on the destination country's customs processing.
Can I request a custom base or lighting?
Absolutely. We offer a variety of LED light bases in wood and crystal finishes that enhance the refractive beauty of your sub-surfaced engraving. You can add these during checkout.
What is your return policy on custom orders?
Due to the personalized nature of our custom laser-engraved crystals, we cannot accept returns once engraved. However, we guarantee quality and will replace any item damaged during transit.